Last updated: August 2026
Mural Nomad respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we may collect, use, store and disclose personal information when you interact with Mural Nomad, including through our websites, enquiry forms, events, artist experiences, educational programs, communities and other services.
1. Information We May Collect
Depending on how you interact with us, we may collect information including:
-your name;
-email address;
-telephone number;
-city, state and country;
-billing and transaction information;
-event and program bookings;
-enquiry and application information;
-professional or artistic information you voluntarily provide;
-portfolio, website or social media links;
-communications between you and Mural Nomad;
-survey or feedback responses;
-photographs or video associated with events you attend;
-marketing preferences; and
-technical information associated with use of our websites, where collected through cookies, analytics or similar technologies.
We aim to collect only information reasonably required for our business activities and services.
2. How We Collect Information
We may collect personal information when you:
-submit an enquiry or online form;
-purchase a ticket, service, program or experience;
-register for an event;
-apply for or express interest in a residency;
-join a Mural Nomad community or educational program;
-subscribe to our communications;
-communicate with us by email, telephone, social media or other channels;
-participate in surveys or provide feedback;
-attend a Mural Nomad event or experience; or
-use our websites.
Information may also be processed through service providers we use to operate our business.
3. Why We Use Your Information
We may use personal information to:
-process and administer bookings and purchases;
-provide events, residencies, educational programs and other services;
-respond to enquiries;
-communicate important information about a booking or program;
-provide customer support;
-manage our artist community;
-improve our programs, services and customer experience;
-maintain business and transaction records;
-administer payments;
-prevent misuse or fraud;
-comply with legal obligations; and
-send marketing communications where permitted and where you have not opted out.
4. Payments
Payments may be processed using third-party payment providers such as Stripe.
Mural Nomad does not generally need to receive or store your complete payment card details when payments are processed directly through a payment provider.
Payment providers process information according to their own privacy and security practices.
5. Service Providers
We use third-party technology and service providers to operate our business.
Depending on how you interact with us, these may include providers used for:
-payment processing;
-website and landing-page hosting;
-customer relationship management;
-email and communications;
-event and community management;
-video conferencing;
-forms and surveys;
-analytics;
-cloud storage; and
-business administration.
These providers may process personal information on our behalf or under their own applicable privacy terms.
6. Overseas Processing
Some technology providers used by Mural Nomad may operate or store data outside Australia.
As a result, personal information may in some circumstances be processed or stored overseas.
Where applicable, we take reasonable steps appropriate to our obligations when using third-party providers.
7. Marketing Communications
Where permitted, we may use your contact information to send relevant updates about Mural Nomad events, educational opportunities, programs, residencies or other services.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications or by contacting us.
Transactional communications necessary to administer an existing booking or service may still be sent where appropriate.
8. Cookies & Website Technologies
Our websites may use cookies, analytics tools, advertising technologies or similar services to understand website use, improve performance and support our marketing.
Your browser may allow you to manage or disable certain cookies.
Where legally required, additional consent mechanisms may be provided.
9. Photography & Events
Photography or video may be created at Mural Nomad events and experiences.
Where applicable, information about event photography and use of event content may also be included in the relevant event Terms & Conditions.
If you have particular privacy concerns about appearing in event photography, please contact us.
10. Storage & Security
We take reasonable steps appropriate to our business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored using reputable third-party digital systems and cloud services.
No internet-based system can be guaranteed to be completely secure.
11. Access & Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before fulfilling a request.
Some requests may be subject to exceptions permitted by applicable law.
12. Privacy Questions & Complaints
If you have a concern about how Mural Nomad has handled your personal information, please contact us using the details below.
We will aim to consider and respond to legitimate privacy concerns within a reasonable period.
Where applicable, you may also have rights to make a complaint to the relevant privacy regulator.
13. Retention
We retain personal information for as long as reasonably required for the purpose for which it was collected, our legitimate business and record-keeping needs, or as required by applicable law.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.
14. Changes to this Policy
We may update this Privacy Policy from time to time as our services, technology providers or legal obligations change.
The current version will be published on our website with its most recent update date.
15. Contact
For privacy questions, requests or complaints, contact:
Mural Nomad
Email: [email protected]